Return Policy

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1. Overview

At Sluzarinthep, we want you to be satisfied with your purchase. This Return Policy outlines your rights and the procedures for returning products purchased from our website sluzarinthep.ddd.

This policy is designed to comply with EU consumer protection laws, including the Consumer Rights Directive (2011/83/EU) and Dutch consumer protection regulations.

2. Right of Withdrawal (14-Day Cooling-Off Period)

2.1 Your Right

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

2.2 How to Exercise Your Right

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., by email). You may use the model withdrawal form provided below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2.3 Model Withdrawal Form

3. Effects of Withdrawal

3.1 Refund

If you withdraw from your purchase, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us).

3.2 Refund Timeline

We will make the reimbursement without undue delay, and not later than:

• 14 days after the day we receive back the goods, or
• 14 days after the day you provide evidence that you have sent back the goods, whichever is earlier

3.3 Refund Method

We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

4. Return Conditions

4.1 Product Condition

To be eligible for a return under the right of withdrawal:

• Products must be in their original, unopened, and sealed packaging
• Products must not have been used or tampered with
• All original labels and seals must be intact
• The product must be in resalable condition

4.2 Hygiene and Health Products Exception

For hygiene and health reasons, dietary supplements that have been opened or had their seal broken cannot be returned under the right of withdrawal. This exception is in accordance with Article 16(e) of the Consumer Rights Directive.

4.3 Diminished Value

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

5. Return Procedure

5.1 Steps to Return

1. Contact Us: Email us at managers@sluzarinthep.world with your order number and reason for return
2. Receive Confirmation: We will acknowledge your return request and provide return instructions
3. Package the Product: Pack the product securely in its original packaging
4. Ship the Return: Send the product to the address provided
5. Receive Refund: Once we receive and inspect the return, we will process your refund

5.2 Return Shipping Costs

You shall bear the direct cost of returning the goods unless otherwise agreed. Please ensure you use a trackable shipping method and retain proof of postage.

5.3 Return Address

6. Defective or Incorrect Products

6.1 Your Rights

If you receive a defective, damaged, or incorrect product, you are entitled to:

• A full refund, or
• A replacement product at no additional cost

6.2 Reporting Issues

Please report any defects or errors within 7 days of receiving your order. Contact us at managers@sluzarinthep.world with:

• Your order number
• Description of the issue
• Photos of the defective or incorrect product (if applicable)

6.3 Return Shipping for Defective Products

We will cover the return shipping costs for products that are defective, damaged during shipping, or incorrectly shipped.

7. Legal Guarantee

In addition to this Return Policy, you have statutory rights under EU law, including:

• Legal Guarantee: Under EU law, sellers must provide a minimum 2-year guarantee on goods. If a product is faulty or does not conform to the contract, you may be entitled to repair, replacement, price reduction, or refund.
• Dutch Consumer Law: As a consumer, you benefit from mandatory protections under Dutch civil law (Burgerlijk Wetboek).

This Return Policy does not affect your statutory rights.

8. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return procedure and place a new order for the desired item.

9. Refund Processing

9.1 Processing Time

Once we receive your return:

• Inspection: 1-3 business days
• Refund initiation: Within 14 days of receiving the return
• Bank processing: 5-10 business days depending on your payment provider

9.2 Partial Refunds

Partial refunds may be granted in cases where:

• Products show signs of use beyond what is necessary to examine them
• Original packaging or accessories are missing
• Products are returned outside the 14-day period but within 30 days (subject to approval)

10. Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or with broken seals (for hygiene reasons)
• Products that have been used or consumed
• Products returned after the 14-day withdrawal period (unless defective)
• Products purchased from unauthorized resellers

11. Order Cancellation

If you wish to cancel an order before it has been shipped:

• Contact us immediately at managers@sluzarinthep.world
• If the order has not yet been dispatched, we will cancel it and issue a full refund
• If the order has already been dispatched, you may exercise your right of withdrawal upon receipt

12. Dispute Resolution

If you are not satisfied with how we handle a return, you may:

• Contact us to discuss the matter further
• Use the EU Online Dispute Resolution platform at ec.europa.eu/odr
• Contact your local consumer protection authority

13. Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated revision date. The policy applicable to your order is the one in effect at the time of purchase.

14. Contact Us

If you have any questions about this Return Policy or need assistance with a return, please contact us: